FAQ's

1. DO I NEED CREATE AN ACCOUNT TO PLACE AN ORDER? 

You can shop without creating an account.

However, creating an account with us will help you :

  • Track your orders and review past purchases

  • Request a return directly from your account.

  • Save your address and card details so you can shop even quicker next time. 

2. HOW SECURE IS MY INFORMATION?

Please be assured that we take data protection seriously, and your information will never be shared without your consent and will only be shared with third parties who abide by applicable data protection legislation.

3. I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

4. WHAT PAYMENT METHODS IS ACCEPTED AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard and American Express credit and debit cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Stripe. First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

5. HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

Delivery is usually via ground shipping and takes up to 7 business days. There is a flat rate shipping fee of $8.50

6. DO YOU SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. To prevent fraudulent purchases we are only able to ship to the billing address provided for first time customers.

7. WHY ARE SOME ITEMS MARKED AS FINAL SALE?

During our sale clearance, products are final sale and cannot be returned or exchanged.

8. CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Once an order is placed, you will have up to 2 hours to modify or cancel it, after the 2 hour threshold, we can not modify any orders

9. HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email containing your tracking number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

10 .HOW DO I RETURN  AN ITEM?

Making a return is easy. You have 4 days to decide whether to keep your items, simply request a returns merchandise authorization (RMA) number from your account or from our contact page and return your items within 7 days of receipt, your account will be fully refunded to the original form of payment.

 11. IS LEXLYNGROUP LEGITIMATE?

Lexlyngroup Inc. has been in business since 2006 and is a registered Corporation in the State of MD. Please contact us if you have any additional questions we will be happy to send you additional information relating to our company.

 12. HOW CAN I KNOW IF MY ITEM IS NOT FAKE, IMITATION AND THAT IT IS INDEED 100% AUTHENTIC?

 We pride ourselves in selling 100% Authentic merchandise, over the years we have conducted business with over 10,000 customers and have not had any doubts or concerns on the validity and authenticity of our products. We urge all of our clients to verify the authenticity of their product at any Official Designer Brand's Stores or Authorized Retailers to resolve any doubt they may have. All designer brands have serial numbers of their products, which can be easily verified. We can help direct you to your nearest location in order to do so.

13. WHERE DOES YOUR MERCHANDISE COME FROM ?

Where does your merchandise come from?
 Our buyers purchase directly from the manufacturers or authorized retailers. We do not purchase products from any unauthorized sellers/merchants or third party brokers.

14. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept the following:

  • Visa
  • Visa Debit/Delta
  • MasterCard
  • JCB
  • American Express
  • PayPal
  • Split Payments- Contact us